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If we select, for example, Outlook, we are presented with further options. From the main screen we can see all the products/services that the tool currently helps troubleshoot: The tool will then be downloaded and once complete the installation process will begin:Īccept the Microsoft Services Agreement by clicking in I agree:Īnd the tool will launch. Click the Download now button and then Install: To download the Support and Recovery Assistant tool, visit. If the Microsoft Support and Recovery Assistant can't fix a problem for you, it will suggest next steps and help you get in touch. It can currently fix Office, Microsoft 365, or Outlook problems. The tool is built to automatically update itself as these new capabilities become available. The Microsoft Support and Recovery Assistant works by running tests to figure out what's wrong and offers the best solution for the identified problem. The current version is mainly focused on more common scenarios users encounter with Outlook, but it will gain new troubleshooting and resolution capabilities in the future.
Office 365 support and recovery assistant how to#
It can fix some problems for us, or it can provide guidance on how to fix them ourselves. If you are having problems with Microsoft 365 or Outlook, download the Microsoft Support and Recovery Assistant. The Support and Recovery Assistant for Office 365 is an easy-to-use tool that works by running tests to figure out what is wrong. Microsoft has just released a new tool to help administrators and users troubleshoot common issues with Office 365.